At xsneakerworldxsys Holdings, we strive to ensure complete customer satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund appearing in your account depends on your financial institution's processing time.
Please note that shipping costs are non-refundable for returns that are not the result of our error. For items purchased during sales or promotional periods, only the final sale price will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional time to process the transaction. If you still have not received your refund, please contact your bank or credit card company as there may be a delay in their processing.
If after these steps you still have not received your refund, please contact our customer service team with your order details and we will investigate the matter promptly. We may require additional information from you to resolve any refund issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xsneakerworldxsys Holdings
Address: 15 Trg bana Jelačića, 31000 Osijek, Croatia
Phone: +385 31 278 491
Email: [email protected]
