At our online store, we prioritize swift and secure delivery for all your footwear needs. Whether you're shopping for athletic essentials, formal elegance, or casual comfort, our team processes orders within 1-2 business days after payment confirmation. We partner with trusted logistics providers to ensure your items arrive in pristine condition, carefully packaged to protect delicate materials and designs during transit.

Processing typically completes within 48 hours, excluding weekends and holidays. Delivery durations vary based on destination and carrier capacity. Urban areas generally receive shipments faster than remote locations. Seasonal peaks may extend transit times by 2-3 days—we recommend ordering earlier during festive periods. You'll receive email notifications at each milestone, from dispatch to final-mile delivery.

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0$-60$; Free Shipping (10-15 Business Days): 60$-9999$. These rates apply automatically at checkout based on cart value. Expedited services are temporarily unavailable for international destinations due to customs processing variables.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed nations or regions with import restrictions on leather goods. Some remote islands and military addresses may incur additional surcharges—contact [email protected] for pre-order verification.

Within 24 hours of dispatch, you'll receive a tracking link via email. Our system integrates with major carriers' APIs to provide real-time updates. For consolidated shipments with multiple items, track each component separately using the SKU reference in your order details. Mobile-friendly tracking pages display estimated delivery windows and carrier contact options.

If your package exceeds the estimated delivery window by 5+ business days, contact our support team at [email protected] with your order number. We'll initiate tracer requests with carriers and provide resolution options within 72 hours. Lost shipments confirmed by the carrier qualify for full refunds or priority re-shipping at your discretion.

International customers are responsible for any customs fees, which vary by country and product category. We declare accurate commercial values on all packages. For EU shipments, VAT is collected at checkout. Non-EU destinations may assess duties based on material composition—consult your local customs office for footwear-specific rates before ordering. We cannot reclassify items or underdeclare values to avoid fees.